Eventually, Hradsky was able to cancel her account by direct messaging Crunch Fitness on Instagram. “Fingers crossed that nothing will creep up in February,” she said.īrigitte Hradsky, another Greenpoint resident, continued to be charged after emailing and communicating directly with Greenpoint Crunch staff members requesting to cancel her account. The person behind the front desk was unable to give her any email or paper confirmation of her account cancellation, but assured her that her account was cancelled.
Last Sunday, Faris went in person anyway to the Greenpoint location of Crunch to cancel her account. After attempting multiple times to cancel her account, Faris was eventually told the only way she could cancel her account was to stop by Crunch in person, something she did not feel comfortable doing in the pandemic. Greenpointers spoke to several other Crunch Greenpoint members who struggled to cancel their memberships and were told conflicting information from Crunch billing department and the Greenpoint Crunch team.Ĭara Faris, an e-commerce professional, is still not sure if her Crunch memberships is cancelled.
“I still am not a hundred percent closed with this,” he said. Just last week, after months of back and forth, Kasper called the Greenpoint location and was finally able to officially cancel his account, but still has an unexplained charge on his account collecting late fees. Kaspar said he repeatedly called the Greenpoint Crunch to cancel his account and was told multiple times that his account could only be cancelled by a manager, who was not in that day, “They would say, the manager is the only one who can do that and they’re not here.” Kasper said he left six or seven messages for the manager and never heard back. According to the Crunch Fitness website, customers can cancel their account by writing an email or sending a letter to their Crunch location, but many have found the process to be far more complex. Once Cuomo announced that gyms would reopen in in New York at the end of August, things got complicated for Crunch customers like Kasper who did not feel comfortable going into the gym. We are freezing your membership for the interim while we are closed,” according to emails obtained by Greenpointers. “Time and again, these gyms have illegally sought to lift up their precarious financial state at their members’ expenses, even though many of these very members were simultaneously being crushed under the weight of financial hardships,” said New York Attorney General Letitia James according to a press release.Īt the beginning of the pandemic Crunch Fitness emailed New York, New Jersey and Connecticut customers saying, “Crunch locations in these states will be closed until further notice. Town Sports International, the parent company of New York City Sports Club, was sued by the New York Attorney General’s office for charging customers even while the gyms were shut down, in September multiple locations of the New York Sports Club permanently closed and the company filed for bankruptcy. Gym memberships are notoriously difficult to cancel, but the pandemic has brought on an additional set of complications and stress for both customers and fitness centers. “It felt like people were intentionally misleading me, that I was being cheated,” he said. Greenpoint resident Kristopher Kasper estimates he has spent about twenty hours trying to cancel his Crunch Fitness membership over the past few months.
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